Leading to succeed at M&S

M&S logo

Lead to Succeed developed senior leaders to drive M&S forward in a highly competitive market.

The challenge

M&S was looking to develop the capability of 350 senior leaders to support an ambitious transformation. Its goal was to change how it responded to changing customer needs and an unpredictable business environment.

M&S wanted to create fresh impetus and galvanise leaders to drive the business in line with core values. It wanted a challenging and innovative leadership development programme. A sharper focus was needed around collaborative working, customer needs and clearer accountability.

The solution

Cirrus designed a flagship, modular programme for M&S. Lead to Succeed provided challenging opportunities to develop leadership capability and aid succession.

It combined face to face learning, business simulations, assessment feedback and a buddy review

Participants completed a 360 degree assessment and profiling questionnaires

Ongoing coaching allowed leaders to define their goals in line with strategic objectives. It provided support to help embed learning and achieve goals

Participants presented to the executive committee about business impact.

“Cirrus has helped us to build more connected leadership across our organisation. They have developed the capability of leaders in line with the values and attributes at the heart of the M&S brand.”

M&S

“Forming meaningful connections has galvanised leaders to lead change and has resulted in increased productivity and cost savings.”

M&S.

“There is a visible, tangible shift in leader behaviour. We’re better for it – both as individual leaders and as an organisation. And we’re moving in the right direction.”

M&S

Impact on business

This programme shows how changing leadership behaviour and building capability in line with values and goals, can lead to sustainable change.

Millions of pounds of financial benefits, including increased productivity and cost savings

Significant behavioural change. Leaders embody leadership values and act as role models

Consistent high ratings from participants

Most delegates agree that major benefits are the new, meaningful relationships and connections

%

93% increase in leaders’ personal impact

%

73% have coached others to improve performance

%

73% attitudes have positively changed

Other success stories

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Tel UK.  +44 207 014 8090

Tel APAC. +61 3 9585 2969

hello@cirrus-connect.com 

 

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